Total Quality
Total quality is focused on a preventive approach (implementing a quality management system and its components: methods and tools) to achieve a high level of quality rather than the so-called. firefighting, of an ad hoc nature.
The term has an economic justification in arguing that high quality does not necessarily mean higher costs for a company. On the contrary, a high level of quality can, by saving on the cost of poor quality - generate profit.
Quality management, quality, quality costs, poor quality costs, Six Sigma
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